Invisible emergency service frontline heroes celebrated in week-long campaign

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Posted: Sun 24 Oct 2021

The invisible frontline heroes of the emergency services were celebrated as part of a weeklong campaign.

North Wales Police have supported International Control Rooms Week – a campaign to highlight and celebrate the varied and vital work that takes place behind the scenes of service control rooms. emergency across the world.

The Joint Communications Center is at the heart of the force. This is a facility shared with the North Wales Fire and Rescue Service and is based in St Asaph with all call takers and dispatchers being the first point of contact for many people in distress.

Always available and responding to the most serious calls for help, the center operates 24/7. On average, they receive 84,235 “999” calls and 216,160 “101” calls each year.

Whether it’s missing people, people in mental health crises threatening suicide, reports of violent and serious assaults, fatal traffic accidents and sometimes the end of undeserved verbal abuse – it there is no “normal day” in the control room, so throughout the week social media will be used to highlight some of our employees who work at the center.

North Wales Police Chief Superintendent Alex Goss said: “Our dedicated teams are there 24/7 and are the first point of contact for our communities when they need it. need – many of those who need our help, are vulnerable or may be victims of crime.

“It is the competence of the police communication operators to manage the initial call, to reassure the caller and to obtain the facts and information necessary to guide the correct response to the incident.”

“We fully support International Control Room Week which gives us the opportunity to publicly recognize and thank our teams who do an incredible job supporting our communities.

“An emergency services control room is a unique place to work. It never stops and is constantly difficult, and it takes a special kind of person to work at it. Someone who is resilient and empathetic, who can think on his feet and take control of what can be very painful and difficult situations.

“They face challenges every day that many people would hesitate to take on and I am so proud of each of them. The support they provide to our communities and colleagues is important and never stops. They provide the first line of response to many people in distress or calling for help, they deploy our agents and specialized resources, making decisions within minutes of receiving a call for help. They are the ones who make sure the police are there when the communities need them. “

North Wales Police are also urging members of the public to use the control room services wisely and to report non-urgent issues via the website where there is a range of information and advice as well as forms to report a crime, update a crime report, man a gun license application and much more.

More information about the campaign is available at

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